Market Scenario

Middle East ride hailing services market was valued at US$ 4.29 billion in 2023 and is projected to hit the market valuation of US$ 12.40 billion by 2032 at a CAGR of 13.4% during the forecast period 2024–2032. 

Social, economic and technological reasons have led to a huge increase in the demand for ride-hailing services across Middle East countries. One of the main drivers is the fast urbanization rate within this region. The World Bank reports that 64% of people live in cities in Middle East and North Africa (MENA), which has resulted into high demands for transport systems within already congested towns. In addition to this, easy accessibility brought about by 80% smartphone penetration rates seen in UAE. KSA among other nations allows people use these applications more frequently as they are readily available for them whenever needed hence becoming convenient options used daily while going to work or any other place.

The second most important factor behind why many individuals prefer using these types of taxis across the ride hailing services market is due to large numbers young people who reside here. This is because over 60% of all citizens fall below 30 years old bracket thereby preferring modernized methods having tech-savvy features when it comes down transportation solutions. Moreover, efforts towards economic diversification being made by various states such as Saudi Arabia together with UAE have also played roles towards smart city creation besides enhancing digital infrastructure within their territories. an example can be cited from Saudi Vision 2030 plan which seeks to raise non-oil GDP share through technology adoption coupled with innovations thus further stimulating uptake levels for cab services.

The demand for ride-hailing services is driven by safety and convenience as well. Ride-hailing acts as a secure alternative in countries with few or no public transport options. 70% of users took the service because of safety while 65% were attracted by convenience, according to a survey done by Careem which is one among the top companies in the Middle East ride hailing services market providing rides in that area. Furthermore, this can be achieved through having different payment methods including cash which is still used by half Middle East population due to its availability.

Many people have been brought in by the cheap pricing and promotional offers given out by these companies competing with each other. According to Statista, the average price for a traditional taxi service is 20% higher than that of ride-hailing trips in Middle East. This makes them an economically attractive option for consumers because they frequently give away discounts or have loyalty programs where you get rewarded after using their app over time e.g., uber offering 30% off on all rides during certain periods every week while Careem also does something similar but only at selected times throughout each month.

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Market Dynamics

Trend: Rapid Growth in Tourism Giving an Impetus to Ride Hailing Services for Intercity Travel

Tourism is growing fast in the Middle East, and this fact has profound implications for the ride-hailing business. The area’s central location, wealth of culture, and modern attractions draw millions of tourists every year. In 2023 alone, there were over 70 million international visitors to the Middle East compared to 60 million in 2020. Such a wave of arrivals calls for reliable and convenient transportation services thus causing a sharp increase in demand for ride-hailing platforms. The United Arab Emirates (UAE) and Saudi Arabia are leading countries in terms of tourist numbers attracted by this tourism boom; last year Dubai alone received 16 million visitors with projections predicting 25 million by 2025 while Saudi Arabia’s Vision 2030 aims at increasing annual visitor figures up to 100 million persons come year 2030 from only nineteen million recorded back in twenty nineteen thanks largely due investments made towards building better transport links among other things aimed at supporting such an ambitious goal.

The Middle East ride hailing services market was worth US$4.29 billion in 2023 and is expected to grow at an annual rate of 13.4 % to reach US$12.40 billion by 2032. This increase owes much to the tourism industry. In the United Arab Emirates alone, tourism contributed US$58 billion to GDP in 2023; this number is expected to double by 2027 and reaches about 116bn$. One reason for such success: convenience – four fifths (85%) of all visitors prefer app-based transport over traditional taxis according research released today by Mastercard company “Ride Report.”

Not only emirates like Dubai benefit from these findings: within Saudi Arabia itself where many cities are spread far apart geographically but connected through excellent infrastructure systems like highways etc., there still remains significant potential for growth as nearly two thirds (68%) use them during their intra city travels. What’s more- integrating ride sharing apps into tourism platforms can greatly enhance overall travel experiences too with three quarters (75%) reporting having done so already.

Driver: Regulatory Support and Market Liberalization

In the Middle East, it is regulatory support and market liberalization that have become important factors in driving the ride hailing services market. The governments of this area have started adopting policies which are more likely to help with the growth as well as formalization of ride-hailing services. These policies ensure that there is a level playing field, improve safety standards and foster innovation too. A lot can be said about Saudi Arabia’s decision to permit women drive cars in 2018 as a major regulatory change. Women were allowed into ride-hail work force which led to an increase by 30% of available drivers within two years only. In addition, since 2018 alone Saudi government gave out over 120,000 licenses for ridding hail services which just shows how much they are committed towards supporting this sector.

The United Arab Emirates’ Road and Transport Authority (RTA) played a critical role in regulating the ride hailing services market. Strict safety measures were put into place by RTA leading to reduction by 25% of all accidents related to hail riding from 2018-2022. Also, thanks to cooperation between companies involved with haling rides such us Uber or Careem etc., registered drivers increased up to four times reaching one hundred thousand at the end last year alone. Egypt’s regulation also benefited its own industry – Egyptian government legalized these services through passing Ride Hailing Law back in 2018 thereby setting clear rules under which they should operate This law caused numbers taken per day from point A to Point B go up by 20%. Liberalization of markets has attracted huge investments into this sector worldwide; In middle east alone companies raised $1 billion dollars during same period compared against previous years where it was less than half that amount.

Challenge: Strong Growth in Market Competition

The ride hailing services market in the Middle East is facing significant challenges due to market competition. The competitive landscape was heightened by Uber’s acquisition of local firms such as Careem for $3.1 billion in 2020. This combination created a fierce market where both international and regional players strive to be on top. By 2023, the Middle East market was valued at US$4.29 billion and is predicted to reach US$12.40 bn by 2032 at a CAGR of 13.40%. This quick expansion entices many new participants thereby increasing competitive pressure; over fifteen rideshare businesses were launched in 2023 alone with each one offering unique services and competitive pricing aimed at gaining market share.

Companies are pouring investments into technology so they can distinguish themselves from their rivals. For example, Uber invested US$200m last year alone just so that it could make its app more user-friendly and include features such as sharing rides or subscribing for them at discounted rates – all of which were aimed at improving customer experience. On the other hand, Careem decided to concentrate its efforts on an all-encompassing super app which not only offers taxi hailing but also incorporates food delivery services as well digital payments among others. This diversification strategy helped increase their user base by twenty five percent within just one year from 48 million users reached during 2023.

Price war is another crucial element within the Middle East ride hailing services market. Therefore, many prominent companies constantly engage into fights through lowered fares & promotion campaigns as a way attracting or retaining customers especially when there are multiple ride-hail platforms operating concurrently within same region e.g., in 2022 average fare per ride dropped by 15% compared against prices charged during previous year thereby putting profit margins under pressure. Bolt and Yango took advantage of these circumstances by introducing cheaper rates which enabled them gain ten percent market share each major city like Dubai & Riyadh within first year since they launched operations.

Segmental Analysis

By Travel Type

Based on travel type, the intracity segment is dominating the Middle East ride hailing services market and the segment valued at US$ 967.2 million in 2023. The intracity segment is pegged to keep growing at the highest CAGR of 14.4% during the forecast period, 2024–2032. The unique socio-economic and infrastructural features of the Middle East are responsible for causing a surge in demand for intracity ride hailing services market. Rapid urbanization is among the main drivers. From 2010 to 2023, the urban population in the Middle East and North Africa region grew by an estimated 8%, according to the World Bank. 

Consequently, there has been a significant increase in traffic jams and need for efficient means of transport which make ride-hailing services convenient options over private car ownerships. Another factor that cannot be ignored is its youthful tech-savvy society. United Nations approximates median age of people living in this area at around 22 years old; hence they are more likely than any other group worldwide to use mobile apps such as those provided by companies like Uber or Careem when getting around their cities on daily basis.

Furthermore, economic factors also affect demand greatly because owning/maintaining vehicles is expensive especially if end users are living within towns/cities centers where everything can be accessed easily without necessarily having personal cars. According to recent research findings, average annual cost per vehicle ownership in UAE is about US$9,000 but most people do not earn much so it would take them many years before they can afford purchasing even one car, thus, making it cheaper using shared cabs rather than driving own cars always. Moreover, there are safety concerns too that contribute towards popularity growth rates being witnessed among Middle Eastern communities towards these platforms. This is true especially among women travelers who find them more secure compared to bus stations or railway terminus where they might encounter some risks along their journey back home alone during odd hours.

By Payment Method

By payment method, credit/debit cards segment is leading the Middle East ride hailing services market with revenue share of over US$ 2,172.2 million in 2023 and is also expected to keep growing at a CAGR of 13.6% in the assessment period. There are many reasons why credit and debit card use has increased amongst Middle Eastern ride-hailers, and this reflects changing financial landscapes as well as consumer behavior within the area; a few of these factors include: wider adoption rates for digital banking services across the region leading to greater numbers having access to their own accounts (with over 60% owning either type), safer options when paying with cards compared against cash – which is boosted by more general safety concerns associated with personal finance in this part of the world – plus broader based economic improvements aided by technological advancements made within societies themselves.

There has been an enormous surge in digital payment methods throughout the Middle East ride hailing services market. It has been estimated that 70% of people living in GCC countries now have access to some form or another of banking services, while credit and debit card ownership surpasses 60%. This increase was made possible thanks to strong financial infrastructures present within these regions/ This is further supported by governments' drives towards creating cashless economies through initiatives such as Saudi Arabia’s “Vision 2030” plan aimed at achieving non-cash transactions accounting for 70% by 2030. Also, convenience plays a significant role in driving up usage rates among consumers. A recent survey showed that 65% of people using ride-hailing services preferred paying via card because it saves time and is easy to use.

Another key driver behind increased adoption levels can be traced back down to security issues; this being said fraudsters tend prefer cash transactions so when individuals opt pay via bank cards, they provide themselves additional protection from theft-related crimes such as mugging. 

By Vehicle Type

In the Middle East, the utilization of standard cars ride hailing services market has become a prevalent trend, outpacing other vehicle types such as electric vehicles (EVs), SUVs, luxury cars, and bikes/scooters. In 2023, the standard cars segment generated a revenue of US$ 2,723.0 million and is projected to keep growing at a CAGR of 13% in the years to come.  There are a number of factors which make standard cars the preferred choice in this area. For instance, the cost and availability of normal cars makes them perfect for use in ride-sharing services. Basically, sedans that are considered being standard tend to be cheaper to buy and maintain than luxury or sports utility vehicles (SUVs). The Middle East has an average price of around $20,000 for a regular car compared to over $35,000 for an SUV according to recent data. This significant difference in prices allows ride-hailing companies to expand their fleets more affordably. On the other hand, standard cars have good fuel consumption rates too; this is another important point. Operating costs largely depend on petrol prices because many countries in the Middle East charge very high taxes on automotive fuels used within their territories.

Also, infrastructure plays a big role when it comes to choosing between different types of cars that can be used for ride-hailing purposes within any given city or town located somewhere around these parts of the world. Standard vehicles have more chances of getting through such environments faster than anything else across the Middle East ride hailing services market.

Electric vehicle (EV) adoption in the Middle East is still low due to limited charging infrastructure networks. However, this supports petrol-powered standard car usage among ride-hailing drivers since there are only about 1000 public charging stations across the region thus making it difficult for them to rely on electric vehicles for their daily operations. Conversely, petrol stations are readily available in every corner of the streets within major towns and cities around here; Thereby, reducing convenience associated with using conventional fuel-powered cars that have internal combustion engines (ICEs) as compared using alternative energy sources.

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Regional Analysis

Ride-hailing in the Middle East has been dominated by the United Arab Emirates (UAE), which has surpassed Saudi Arabia as well as Oman. The UAE ride hailing services market earned more than $1,786.8 million in 2023 and is projected to keep expanding at a CAGR of 15% in the years to come. This is mainly because it possesses sophisticated infrastructure, high smartphone penetration rate and favorable regulatory environment among other factors. One reason why UAE stands out in this sector is because of its good transport systems. It has some of the best roads and networks for transportation within the region thus making movement seamless for ride hailing companies. In terms of road quality, Global Competitiveness Report 2022 ranked UAE number one worldwide hence providing favorable conditions required by these firms to thrive. Furthermore, urbanization level is at 86.4% with densely populated cities like Dubai and Abu Dhabi experiencing higher demand for convenient means of transportation.

According to the Telecommunications Regulatory Authority (TRA), internet penetration rate was reported at 99% while smartphone possession among locals exceeded that figure in 2023 alone. This implies that residents or tourists can easily access any taxi app across the Middle East ride hailing services market because they are always connected to the web via their gadgets. Besides having very many users who can benefit from such services as compared even with developed countries where smartphone ownership may not be as high due to affordability issues among others which lower accessibility levels still further necessitating investments into digital infrastructure expected fuel growth Uber-like companies across different sectors especially transport considering how important smartphones have become global.

Astute Analytica’s study shows that tourism plays vital role boosting local demand for taxi service businesses within UAE. For example, last year alone saw 16.73 million international tourists arrive in Dubai where majority rely heavily upon taxis offered. Moreover, with about 88% population being made up non-nationals it means large numbers of individuals often need fast & reliable transport options – something only provided through ride hailing apps which are quite popular among expats living here due their flexibility during movement from one area another especially during rush hours or peak periods.

In contrast, while Saudi Arabia and Oman are growing ride hailing services market, they face challenges such as lower urbanization rates and varying regulatory landscapes. Saudi Arabia's urbanization rate, for instance, is around 84%, slightly lower than the UAE's, and Oman’s stands at 77%. Additionally, the smartphone penetration in Saudi Arabia is approximately 91%, and in Oman, it is around 95%, both lower than the UAE, affecting the ease of access to ride-hailing apps.

Top Players in Middle East Ride Hailing Services Market

• Uber Technologies, Inc.
• Careem (Acquired by Uber Technologies, Inc.)
• Bolt Technology OÜ
• Ola
• DiDi
• Talixo
• Other Prominent Players

Market Segmentation Overview:

By Travel Type

• Intercity
• Intracity

By Payment Method

• Credit/ Debit Cards
• Digital Wallets
• Cash

By Vehicle Type

• Standard Cars
• Luxury/SUV
• Bike/Scooter
• Electric Vehicles

By Country

• UAE
• Saudi Arabia
• Bahrain
• Oman
• Qatar
• Rest of Middle East